Return & Refund Policy
- Any queries/concerns related to deliveries should be addressed to the support team (email@example.com) within 24 hrs. of the product being received by the customer.
- Products can be returned within 10 days from the date of delivery in case of wrong products & wrong sizes
- Payment refunds & returns will be applicable only in case incorrect products are delivered.
- Ishro will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer. ( Since most of our items are Handmade the Global Acceptance Standard for Size/color Variations i.e. maximum 2% ( +/-) be considered normal by the customer)
- It is mandatory to send the photos of the invoice & product to further the process in case a customer receives damaged products.
Note:- Carpets (Including BUY ONE GET ONE CATEGORY ) are non-returnable. If any customer need live picture of product kindly contact us on our WhatsApp number +91 9416239710
- Only size exchanges are allowed. Items can be exchanged for a similar size or a different size if the wrong product is delivered.
- In Case of Replacement, the Customer should bear Shipping charges "To and From".
- Replacement is subject to Goods Received in Unused condition along with proper Packing.
- You can Email Us at firstname.lastname@example.org within 10 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.
- All products sold on ISHRO HOME are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
- An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Payment. Should you want to cancel the order please email us at email@example.com or WhatsApp us at +91 9416239710.
- We try to dispatch orders in the shortest possible time normally it is 8hrs after receipt of the order. Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
- The refund will be initiated within 4-8 working days of receiving the refund request and authorization of the refund.
- The refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
MODE OF REFUND
- For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
- No Exchange & Replacement is acceptable in case of a Customization Order